For delivery of:
See the Exams from Home Exams List page for a list of deliverables.
Important: The Exams from Home (EFH) delivery modality and these support pages will retire on August 31, 2026. All users must transition to our new Compass Cloud delivery modality
Compass Cloud: Remote.
Note: Access restrictions to EFH began on
October 15, 2024. If Compass Cloud is not a viable option, your CATC may to use Compass Cloud: Remote. Currently exempt CATCs using EFH do not need to apply again to employ Compass Cloud: Remote. For questions, contact your °µÍø½ûÇøapp
Territory Manager.
Exam Administrators and
Test Candidates must meet or exceed the requirements listed below for Exams from Home (also note the communication requirements for all users):
Note: If it is not found in the requirements below then it should be considered "Not Supported".
EFH Exam Administrator (Proctor) Requirements
|
| Item |
Required / Minimum |
| Operating System |
Laptop or Desktop with:
Windows 11 Enterprise, Professional, Home, or Education
Windows 10 Enterprise, Professional, Home, or Education
Ver. 1607 build 14393.2515 or later (32-bit and 64-bit)
Mac OS X Tahoe 26.x
Mac OS X Sequoia 15.x
Mac OS X Sonoma 14.x
​
Chromebook with a current operating system (OS)
|
| Screen Resolution |
Recommended minimum screen resolution of 1920 x 1080 (resolutions lower than the minimum will still work, but will require the user to scroll to the right or zoom out in order to see the Chat feature) |
| Supported Internet Browsers |
The preferred internet browser is Chrome. Internet Explorer, Edge, and Safari are also supported |
| Input Devices |
Full Keyboard and a Mouse |
| Internet Connection Speed |
A download speed of at least 10 Mbps* |
| |
Important: Before using the Exams from Home product, we strongly encourage all Exam Administrators to test their bandwidth to verify it is adequate and ensure the session will not be interrupted. A reputable third-party site you may use is . Ensure other members of your household are offline during the bandwidth test and during your actual exam session. |
| |
*Please Note: Using video conferencing software may put an additional burden on your bandwidth that may exceed the baseline technical requirements we have set forth above. °µÍø½ûÇøapp's Technical Support team will also not be able to troubleshoot any issues related to third-party software use. |
EFH Test Candidate Requirements
|
| Item |
Required / Minimum |
| Operating System |
Laptop or Desktop with:
Windows 11 Enterprise, Professional, Home, or Education
Windows 10 Enterprise, Professional, Home, or Education
Ver. 1607 build 14393.2515 or later (32-bit and 64-bit)
Mac OS X Sonoma 14.x
Mac OS X Ventura 13.x
Mac OS X Monterey 12.x
​
Chromebook with a current operating system (OS) |
| |
Important: The language of the OS on your computer must match the exam language you are scheduled to take in Exams from Home |
| Admin Rights |
You will need the ability to download and execute a program file from your browser (see the user guide for info on managed Chromebook devices) |
| Screen Resolution |
Recommended minimum screen resolution of 1280 x 800 |
| Display |
Any monitor that can display the supported resolutions above (multiple monitors are not supported during the exam) |
| Supported Internet Browsers |
The preferred internet browser is Chrome. Internet Explorer, Edge, and Safari are also supported |
| Input Devices |
Full Keyboard and a 2-Button Mouse |
| Webcam |
Required for Identity & Environment Check |
| Internet Connection Speed |
A download speed of at least 10 Mbps* |
| |
Important: Before using the Exams from Home product, we strongly encourage all Test Candidates to test their bandwidth to verify it is adequate and ensure the session will not be interrupted. A reputable third-party site you may use is . Ensure other members of your household are offline during the bandwidth test and during your actual exam session. |
| |
*Please Note: Using video conferencing software may put an additional burden on your bandwidth that may exceed the baseline technical requirements we have set forth above. °µÍø½ûÇøapp's Technical Support team will also not be able to troubleshoot any issues related to third-party software use. |
Communication Requirements (all users)
|
| Item |
Required / Minimum |
| Emails |
To ensure you receive all of our automated system and support emails, whitelist the following addresses:
- noreply@certiport.com
- customerservices@certiport.com
|
| Communication Ports & Addresses |
Note: As a consequence of °µÍø½ûÇøapp's data center transition on January 21st, 2024, it became impossible to provide a list of specific IP addresses that must be accessible for an uninterrupted exam experience. As such, we are now requiring the domains listed below to be whitelisted.
Required: The domain certiport.com needs to be accessible. Also, need to have full access through ports 80 (HTTP), 443 (HTTPS), and HTTP redirects permitted.
Required: The following domains will also require unrestricted communication via whitelisting:
- http://*.certiport.com & https://*.certiport.com
- http://*.pearson.com & https://*.pearson.com
- http://*.pearsonvue.com & https://*.pearsonvue.com
- http://*.starttest.com & https://*.starttest.com
- http://*.starttest2.com & https://*.starttest2.com
- http://*.startpractice.com & https://*.startpractice.com
- http://*.programworkshop.com & https://*.programworkshop.com
- http://vueapbrowser.starttest.com/?program=°µÍø½ûÇøappSB
- http://*.gettesting.com & https://*.gettesting.com
- https://pduc-ctp-sigr.service.signalr.net
Note: On certain systems, it may be necessary to enter the whitelisted domain name without the use of the wildcard asterisk (e.g. "https://certiport.com").
Note: If the internet is accessed through an authenticating proxy server and the system is not configured to automatically pass credentials to it, you will experience issues while testing.
|
Disclaimer: While it is very unlikely to occur, °µÍø½ûÇøapp is not responsible for any damage to data, software, computer, telecommunications, or other equipment (including damage caused by virus transmission) that candidates may experience as a result of using °µÍø½ûÇøapp Exams from Home.
Prohibited Items
Note: If an item is not found in the list below or in the Advanced Requirements list above then the item should also be considered 'Not Supported'.
| Item |
Exam delivery must adhere to the following restrictions |
| Portable Computing Devices |
Touch Screen Laptops, Tablets and Smartphones are strictly prohibited for the Test Candidate.
Note: Examples of prohibited portable computing devices include, but are not limited to: Surface Pro, Android and iOS phones, and tablets.
|
| Processor |
Devices running Ultra Mobile Processors are strictly prohibited. This includes, but is not limited to Intel Atom, AMD NEO CPU lines, and ARM CPUs.
|
| RAM |
Less than the specified minimum RAM of your exam workstation OS |
| Operating Systems |
- Windows XP & Vista are strictly prohibited
- Windows Server Operating System strictly prohibited on the exam delivery workstations
- Virtual environments are strictly prohibited for exam delivery
- All Linux/Unix based Operating Systems are strictly prohibited
|
| Display |
Touch Screen monitors are strictly prohibited for exam delivery.
Display resolution less than 1024 x 768 in 16-bit color is strictly prohibited. Multiple monitors are not supported during the exam. |
| Network Connection |
°µÍø½ûÇøapp strongly recommends avoiding networks configurations that involve Proxy Servers, Advanced Firewall Security Configurations, and other network security measures such as but not limited to packet filtering or packet inspection. |
| Internet Connection |
VPN connections are strongly discouraged and will result in disruption to exam delivery.
SSL VPNs are strictly prohibited (e.g., Hotspot Shield).
Dial-Up Internet Connections are not supported.
|
| Internet Browsers |
Browsers not found on the list of Supported Internet Browsers in this document cannot be used for exam delivery. |